NextHour Help
How can we help?
Find answers about accounts, profiles, playback, downloads, and devices.
Search the published help articles below. Account-specific actions remain available from your account pages.
Devices
Manage signed-in devices+Review devices and sign out ones you no longer use.
Open Devices from your account menu. Every device recorded during sign-in appears there. Use Sign out to revoke a device you do not recognize or no longer use.
Watching
Playback and watch progress+Your active profile remembers supported on-demand playback.
Playback progress is saved while you watch and when you pause or leave the player. Continue Watching uses the selected profile, so each profile keeps separate progress.
Watching NextHour
How do I watch a movie or series?+Open a title and choose Play.
Select any published title from Home, Movies, Series, Browse, or Search. Movie pages open the movie player. Series pages let you choose a season and episode.
How does Continue Watching work?+Progress is stored for the active viewer profile.
Playback progress is saved to the active profile and appears on Continue Watching until the title is completed.
Profiles And Family
How do I manage viewer profiles?+Create and update profiles from the profile selector.
Each account can have separate viewer profiles with individual watchlists, progress, maturity settings, and playback preferences.
How do I change my language?+Languages are managed from Account preferences.
Open Account, choose the active database-managed language, and save playback preferences.
Downloads
Where can I manage downloads?+Downloaded title records appear on the Downloads page.
The Downloads page shows quality, size, status, download time, and expiry for every saved title.
Playback
Which video sources are supported?+The custom player supports uploaded files, MP4, HLS, YouTube, Vimeo, and embeds.
Admins select the source type for each movie, episode, channel, or sports event. The NextHour player selects the correct playback adapter automatically.
Still need help?
Contact the support address configured by the studio team.