Honest answers, not chatbots.
If something here doesn't cover it, our team replies within one business day.
Sessions
How do I book a tutor? +
Browse our tutor directory, select a tutor that matches your needs, choose an available time slot, and complete the booking. You will receive a confirmation email with session details.
Can I cancel or reschedule a session? +
Yes. Cancellations made more than 24 hours before the session receive a full refund. Between 12–24 hours, you receive a 50% refund. Rescheduling is free if requested at least 24 hours in advance.
How do video sessions work? +
Sessions are conducted via our integrated video conferencing system. Simply click "Join Session" when your session is about to start. No additional software is required.
What if my tutor doesn't show up? +
If a tutor fails to attend a scheduled session, you'll receive a full automatic refund within 24 hours. We also review repeat offenders and may suspend them from the platform.
Payments
What payment methods do you accept? +
We accept credit/debit cards via Stripe, PayPal, and Razorpay. You can also use your wallet balance for payments.
When am I charged for a session? +
Payment is collected when you book. The money is held securely until your session completes — only then is it released to the tutor.
How do refunds work? +
Refunds are processed back to your original payment method within 5–10 business days. Wallet-credit refunds are instant. See our cancellation policy above for amounts.
Does an admin have to approve my refund? +
No. Refunds are settled automatically the instant you confirm the cancellation — no approval queue, no waiting period. The system applies the refund tier (full / partial / forfeit) based on how far ahead of the session you cancelled, credits your wallet (or dispatches to the original payment provider), and marks the booking financially settled in the same transaction. Manual admin action is only used for exceptional overrides.
Is my payment information secure? +
Yes. All payments are processed through PCI-DSS compliant providers. We never store your full card number — only a secure token provided by the payment processor.
Tutoring
How do I become a tutor? +
Register an account, then visit the "Become a Tutor" page to complete our registration wizard. You will need to provide your qualifications, set your rates, and configure your availability.
How do tutors get paid? +
Tutors accumulate earnings in their wallet after each completed session. They can request a payout via bank transfer or PayPal at any time, subject to minimum payout thresholds.
What fees does the platform take? +
We take a flat 15% platform fee from each session. That covers payment processing, video infrastructure, marketing, and support. You keep 85% of every booking.
Can I set my own rates and schedule? +
Absolutely. You control your hourly rate, your availability calendar, which subjects you teach, and which students you accept.
Account & data
How do I change my password? +
Go to Profile → Security in your account settings. You can also request a password reset link from the login page if you've forgotten your password.
Can I delete my account? +
Yes. Visit Account Settings → Privacy and click "Delete my account". Your data will be permanently removed within 30 days, in line with GDPR.
How do you protect my data? +
We use industry-standard encryption, secure authentication, and regular security audits. See our Privacy Policy for full details on what we collect and why.
Talk to someone who actually works here.
Average reply time on weekdays is 12 minutes. Weekends, a few hours.